FREE SHIPPING ON ORDERS OVER $50 USD

FAQs

How can I contact JewelCove?

You can simply email us at info@jewelcove.co where our customer service team will be happy to help you with whatever you need!

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

Can I exchange an item for a larger/smaller size?

If you choose the wrong size, unfortunately we cannot offer a FREE exchange, but we can help offer a low cost alternative if you bring up the issue to us. 

All of our products have different measurements, so it is VERY important to compare the measurements in each product to the measurements of a garment you already own at home for accuracy.

Can I change or cancel my order?

As we process orders until 5PM EST, You have until this time to change or cancel your order. All requests after this time will be denied. Your order can be refunded for a full refund after it is received.

If you order after 5PM EST, you have until this time the following day.

When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

How long will it take to receive my order?

Once you place your order, please allow 1-3 business days to process your orders. After that, it will take 7-10 business days for delivery in the United States, and 15-30 business days for international orders (depending on location).

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

How do I return an item?

Please contact us at info@jewelcove.co

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

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